service desk, helpdesk, service requests, tickets, incident management Hardware Inspector Service Desk

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Web-interface for user-supporter communication. Email notifications automated responsibility assign Hardware Inspector Service Desk
Program type: Shareware
Price $ 129 / 129
Purchase with discount Hardware Inspector Service Desk best price

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File size: 6900 Kb
Date: 06/20/2009
Homepage
Install support: Install and Uninstall
OS: WinXP, Windows2000, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Requirements: Pentium 133/64RAM
Language: English, Russian

service desk, helpdesk and service requests or free tickets and cheap incident management

Hardware Inspector Service Desk 1.0
[Homepage] - by: Database Harbor Software - Download links for Hardware Inspector Service Desk

Web interface for incident management
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Description:
Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.

Recent changes in this New Release:
Key changes in this version: * Automated assignment of responsibilities to supporters and support groups. * Customizable request parameters. * File attachments. * Notifications about changes in requests. * Close follow up on requests. * Access permission. * Self registration.


 

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 Download good software, freeware and shareware: MS Windows, Seven, Vista, Linux, Java, Pocket PC, Palm, OSX, Cell phone, buy Quality professional applications, solid commercial programsWeb interface for incident management service desk, helpdesk, service requests, tickets, incident management

service desk, helpdesk, service requests, tickets, incident management Web-interface for user-supporter communication. Email notifications, automated responsibility assignment, attachments, flexible access permission, self registration, etc. Extension for Hardware Inspector and Hardware Inspector Client/Server.

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