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App Program Hardware Inspector Service Desk download
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(BELOW!) FREE DOWNLOAD LINKS FOR:  Hardware Inspector Service Desk 1.0
Hardware Inspector Service Desk is a web interface for submitting and processing service requests. Users can register on their own and select parameters made available by administrators. The program features automated responsibility assignment, close follow-up on requests and notifications via e-mail. Each request contains message history and attachments. Extension for Hardware Inspector and Hardware Inspector Client/Server.

(description, more information, click here - Web interface for incident management)

File size: 6900 Kb



WARNING: we suggest to scan the files with an antivirus before installing them - we do our best to screen each file reviewed on GetSoftware, but we don't re-scan them each day, and so, better safe than sorry!
The download link was perfectly working at the time of our review and the related inclusion in this archive, and so when we did our last test; the download is not on our servers, it is provided by the software house and sometimes can be -temporarily- offline or so.
Please kindly use the contact form to report difficulties, strange behaviors or persistent problems, and quote the program name or the number 8947 .

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Web-interface for user-supporter communication. Email notifications, automated responsibility assignment, attachments, flexible access permission, self registration, etc. Extension for Hardware Inspector and Hardware Inspector Client/Server.

(Web interface for incident management)Web-interface for user-supporter communication. Email notifications, automated responsibility assignment, attachments, flexible access permission, self registration, etc. Extension for Hardware Inspector and Hardware Inspector Client/Server.



Download page for the app Hardware Inspector Service Desk - Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.
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